We are a modern Customer Experience Management consultancy that is transforming service and experience in Africa by helping Small businesses implement effective solutions to customer experience problems.
We are always excited about service and helping businesses scale by providing quality, data-driven and smart CX solutions to help our clients improve customer retention.
With over 10 years of experience in the Customer Experience Management industry, we understand just how well your Organization can succeed by keeping the customer at the heart of your business goals and decisions.
We have worked with Organizations within and out of Nigeria to structure the customer support teams and build lasting CX strategies that boosted their business growth and revenue YoY.
Together, we work passionately to cause paradigm shifts in the minds of business leaders towards investing in customer experience strategies to improve their business performance and we’re excited about the possibility of solving your business’s CX problems.
We support our clients through a network of partners and dedicated specialists globally because we are committed to working with only the best people who possess the knowledge and industry experience for each of our client and project.
Founder & Principal Consultant
Bukola is a Certified Management Consultant with over 10 years of experience leading customer focused projects, scaling business operations, training & mentoring professionals, and enhancing corporate productivity.
A long part of her drive for customer-centricity and organizational leadership stemmed from her experience working with top E-commerce companies in Nigeria and the United Kingdom. She has worked and partnered with organizations across Retail, Finance, Agric-tech, Health-tech, Pharmaceuticals, logistic industries etc. and provides consultations for businesses in both the private and public sectors.
Bukola is passionate about helping businesses especially within Africa to leverage the right talent, processes, technology and leaders in driving business success with innovative service and experience solutions.
We are deeply rooted on the foundation of driving success for all our clients and our team is just an email away.
“As a retail pharmacy, we were looking for avenues to expand our business reach. We had tried to put our business online but had not been able to get it going right. The people at CFA came in,analyzed the situation on ground, and gave us very sound advice on how to go about getting it right. They assisted in shortlisting ideal candidates for the position. They interviewed these candidates and brought forward the best of the bunch for us to interview and pick who we believed would be best fits. The staff at CFA are very professional and thorough in providing solutions for your business needs”
“I had a great experience with the CFA program and will recommend this mentorship program to anyone in the profession of delivering service. Talking and listening to the experiences, success and mistakes of someone who has been in this profession for over 10 years was really important and helped shape my perception. SCIB mentorship program showed me that I need to adjust my perception of my self and career through the training that was offered with a very friendly and wonderful mentor who has an in-depth knowledge of excellent service.”
“I had an amazing experience during the mentorship program. I was able to connect with other professionals in other field and see how their profession was like. The program helped me in preparing and acing interviews. It’s also made me realize my worth, how to raise my value and enhance my negotiating skill with potential employers. It was an amazing experience overall.”
“The SCIB mentorship program was an eye opener and an amazing experience. Having a facilitator who could relate to your fears, let you into her space and struggles and her fears too was it for me. Finally, drawing from the wealth of experience made available by this program is something I’m grateful for. Thank you CFA.”
“Not until we hosted Bukola to coach some of our Agriprenuers did I know customer experience is different from customer care. It’s like navigating into an unknown path but with a simple sign post. Her helpful tutorial was top notch and simplified.”
