GENERAL QUESTIONS

  • 1. What is Customer Fest Africa?

    Customer Fest Africa is a management consulting firm. We help businesses retain their customers with smart customer experience solutions. Some of our services consists of the following:

    • Customer Experience strategy & planning
    • Product & platform usability testing
    • Contact centre team structuring
    • Hiring
    • Training & Development
    • Mentorship
  • 2. What Industries do you specialize in?

    We pride ourselves on being able to quickly learn the fundamentals of virtually any industry and technology that enhances the customer experience for both the private and public sectors. Some of the industries we have served are: Retail, Agriculture, Pharmaceutical, Health-tech, Financial services, E-commerce etc.

  • 3. Who can benefit from Customer Fest Africa?

    Customer Fest Africa is focused on serving Startups, SMEs and Corporates in Africa who need help managing their customer operations and transforming their customer experience with the goal of improving their business performance.

  • 4. Where is Customer Fest Africa located?

    We are headquartered in Lagos,Nigeria. However, we are well able to serve our clients across the globe via virtual mediums. We are also available to travel to our client’s location for onsite projects. Terms and conditions apply.

  • 5. Why should I hire Customer Fest Africa team?

    We help you define what you need to deliver on your brand promise across touchpoints. We understand your growing needs as a small business or startup and we’ve developed smart all in one customer experience solutions that help you reduce cost and generate more revenue from happy and loyal customers.

  • 6. How does your consultation process work?

    Every client’s request is unique; however, some common steps include the following:

    • We will conduct thorough research and analysis to understand our client's needs, industry sector and how our solution can achieve their business objectives.
    • We will develop tailored customer experience management strategies to help us deliver our objectives for our clients.
    • We will implement recommended solutions, empowering employees to ensure the business achieves its goals.
    • We will monitor performance and experience improvements to determine efficiency, impact and sustainability.
    • Provide ongoing support for a period at no additional cost.
  • 7. How can I contact Customer Fest Africa team?

    You can contact us via email at hello@customerfestafrica.com

    TRAINING

  • 1. Does customer Fest Africa Train Customer support teams?

    YES. We conduct both online and offline trainings.

  • 2. Does CFA provide customer support outsourcing service?

    NO. However, we recruit the best talents for our clients, hiring customer service & success professionals that possess the required skills and knowledge of tools to help our client’s save on fundamental service trainings that can be quite costly.

    SCIB MENTORSHIP

  • 1. What is SCIB?

    Service Champs Impacting Businesses (SCIB) mentoring program helps intentional junior and mid-level customer service and success professionals to discover their true career direction, advance their profession and maximize both skills & experience to drive successful business outcomes.

  • 2. I am not in the customer service profession. Can SCIB help me advance my career?

    While SCIB is primarily focused on supporting Customer service/ experience/ success professionals, our program curriculum covers a range of general topics that is essential for any junior or mid level professional who is keen on developing their career.

  • 3. Is the SCIB mentorship program free?

    SCIB mentorship is a paid virtual program that gives you an edge over your peers and opens you to numerous job opportunities across the globe.

  • 4. How can I become a SCIB Member?

    Click here to make payment and enrol for the next mentorship batch.

    PAYMENTS

  • 1. Is your payment gateway secure?

    YES. Customer Fest Africa’s payment gateway is backed by Paystack which is PCI-DSS certified.

  • 2. Does CFA offer refunds?

    Our solutions are non-refundable once the service has commenced or has completely been provided to our clients.

  • 3. How can I make payment?

    Visit https://customerfestafrica.com/solutions, select your service of interest and proceed to make payment online. Please Note that online payments via the website only applies to orders under Mentorship and individual training solutions.