Your company is about to launch a great product (your baby!), You’ve conducted a bit of customer research (or not), It’s a product that’s will solve a major pain for businesses or consumers and as a Startup or small business with barely 10 employees, you’ve had your team test the product functionality, you feel you’re all set to launch and can’t wait to roll it out.
As product designers or business owners, we fail to see our product as the end user sees it and even when tested internally, the love for the product by internal stakeholders could cause your team not to pay attention to issues that could affect the user experience. To ensure that you’re putting out a fantastic service package or product, you’ll need a fresh pair of neutral eyes to help test your product usability and user experience journey. You’ll need Customer Fest Africa.
For close to a decade, we’ve tested products, services and even websites across industries. Our service experts use an outside-in approach to spot system glitches and customer satisfaction gaps that could occur along the journey. We provide detailed service and product QA analysis pre/post launch and recommend effective solutions that save our clients time, money and reputational damage. Let us be a great part of your product or service history.